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Engineering Manager

This is you!

  • You have built and managed a highly productive team of 10-15 top-notch engineers 
  • Represent the technology team in all production support related activities across businesses and territories 
  • Triage issues raised according to business priorities and get them resolved within the established SLAs
  • Arrange, assign, adjust and monitor shifts to have 24*7 coverage
  • Ability to design and implement team-wide automated support strategies and paradigms
  • Interact with infrastructure, release management, change management, QA, DBA and application teams
  • Coordinate escalation and resolution of major service issues
  • Keep management and business partners updated about critical outages until resolution
  • Provide regular status reports to management on application status and issue resolution statistics
  • Manage any third party integrations and maintain SLAs in critical situations
  • Ability to identify patterns in reported issues in order to develop innovative solutions and tools
  • Ability to implement and contribute to team-wide process improvements and SLA reductions
  • Ability to manage a team of SRE engineers and guide them and help them grow.
  • Excellent process management skills with track record of implementing new/improved processes that gave tangible productivity improvements
  • Proven leadership skills, preferably in a e-commece environment
  • Strong problem-solving skills
  • Self driven, dedicated and motivated individual who will lead by example
  • Strong attention to detail, time management, and organizational skills
  • Proficient written and verbal communication skills with the ability to effectively communicate ideas to stake holders at different levels
  • Ability to prioritise assignments for both individuals and teams
  • Ability to prioritise assignments for both individuals and teams
  • Proven excellence in people management and career growth of people
  • Understanding of agile development methodologies and tools

And this is us

This is Us

  • We're a young, smart and passionate Web Team of 450+ within a massive 55,000+ leading retail and hospitality conglomerate
  • We're headquartered in Dubai, UAE
  • Our Group's 44+ years old and we're nearly 9
  • We're dead serious about the Customer Experience
  • We've become a lot better at Product -- Product Strategy, Product Design, Product Management, 
Product Engineering and Product Marketing -- and still working at it
  • We have an awesome open-plan office with plenty of natural light and a wonderful Nespresso machine for great coffee
  • We're 99% Mac and 1% Windows (it's all about balance)
  • We have a PS4 and pool table, with competitive players to match
  • We're a fun bunch and love things like team drinks, lunches, dinners and quality downtime

About our group

The Landmark Group, founded in 1973, has a diverse portfolio of retail and hospitality brands. It has successfully grown into one of the largest and most successful retail conglomerates in the MENA region with an entrepreneurial culture focused on delivering exceptional value

The Group employs over 55,000 people, and operates over 2,400 outlets across 21 countries in the Middle East, North Africa and India Subcontinent.

The Group offers an attractive, tax-free compensation salary, annual incentive, benefits including family medical and annual family return tickets, and an opportunity to grow your leadership career with an strategic team within one of the most successful and fastest growing retailers in the region. 


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