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Head of Operations

The Role

  • You’ll lead E-commerce, Omni-Channel and Customer Service operations across multiple territories, for the region’s leading multibillion-dollar Omni-Channel retail organization.
  • You’ll own and deliver best-in-class customer experience starting right from order placement.
  • You’ll take the lead in selecting and onboarding external partners for last mile delivery and logistics, among others. You’ll build strategic relationships with these external partners, ensuring that their performance is monitored meticulously at all times.
  • You’ll work closely with Distribution Centres in each country and drive the setup, monitoring and improvement of Omni-Channel order fulfillment processes.
  • You’ll play a key role in shaping our product roadmap in line with the Group’s E-commerce and Omni-Channel vision.
  • You’ll lead, inspire and manage our Operations team, evolving it into a Centre of Excellence for the Group while constantly focusing on delivering and improving our customer experience.
  • You’ll ensure that each aspect of Operations is measured and that core KPIs are met or exceeded.
  • You’ll be responsible for expanding logistics and customer service infrastructure across countries and channels.

This is You!

  • You have at least 8+ years of E-commerce and Omni-Channel operations experience, with a background in retail.
  • You’re incredibly knowledgeable on industry best practices in warehousing, last mile delivery, click & collect, cross border operations and so on.
  • You have an extremely agile mindset with a track record of making strategic changes, thinking out of the box to come up with effective solutions.
  • You’re a passionate believer in adopting new technologies and using them optimally.
  • You have hands-on experience in setting up SOPs and executing them.
  • You have a demonstrated track record of working with cross-functional teams and getting things done.
  • You’re an exceptional communicator who can comfortably connect to, collaborate with and influence key stakeholders across the organization.

 And this is US!

  • We're a young, smart and passionate Web Team of 450+ within a massive 55,000+ leading retail and hospitality conglomerate.

  • We're headquartered in Dubai, UAE.
  • Our Group's 44 years old and we're 9.
  • We're dead serious about the Customer Experience.
  • We've become a lot better at Product -- Product Strategy, Product Design, Product Management, 
Product Engineering and Product Marketing -- and still working at it.
  • We have an awesome open-plan office with plenty of natural light and a wonderful Nespresso machine for great coffee.
  • We're 99% Mac and 1% Windows (it's all about balance).
  • We have a PS4 and pool table, with competitive players to match.
  • We're a fun bunch and love things like team drinks, lunches, dinners and quality downtime.

About our Group 


  • The Landmark Group, founded in 1973, has a diverse portfolio of retail and hospitality brands. It has successfully grown into one of the largest and most successful retail conglomerates in the MENA region with an entrepreneurial culture focused on delivering exceptional value. The Group employs over 55,000 people, and operates over 2,400 outlets covering 30 million square feet across 20 countries in the Middle East, North Africa and India region. 

  • The Group offers an attractive, tax-free compensation salary, annual incentive, benefits including family medical and annual family return tickets, and an opportunity to grow your leadership career with a strategic team within one of the most successful and fastest growing retailers in the region. 

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